Last Updated: 07/15/2025.

Dev Darshan Tours (“we”, “us”, or “our”) is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book a tour with us. Your privacy is central to how we operate and serve our customers.

1. Information We Collect

a. Personal Information

  • When you use our services, we may collect:
  • Full Name
  • Phone number (including WhatsApp)
  • Email address
  • Postal address
  • Nationality and government-issued ID details (for bookings)
  • Payment details (processed via secure gateways)

b. Personal Information

  • Tour preferences, dates, and destinations
  • Number of travelers and special requirements (e.g., elderly or medical needs)
  • Communication history via WhatsApp or other platforms

c. Technical Information

  • IP address and device/browser details
  • Location data (if enabled)
  • Cookies and session data for functionality and analytics

2. How We Use Your Information

We use your data to:

  • Process and confirm tour bookings
  • Communicate itinerary and updates via WhatsApp, email, or SMS
  • Customize your travel experience
  • Provide customer support
  • Improve our services and website
  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Trusted travel partners (hotels, transport providers, local guides) strictly for your tour facilitation
  • Payment gateways for transaction processing
  • Government authorities for visa/travel compliance
  • Marketing platforms (only with your consent)

4. WhatsApp Communication

We may contact you via WhatsApp for:

  • Booking confirmation and itinerary details
  • Real-time support during travel
  • Updates, offers, and feedback requests

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • SSL encryption on our website
  • Secure servers and role-based access
  • Regular security audits and compliance checks

6. Your Rights

You may:

  • Request access to your data
  • Correct or update your personal information
  • Withdraw consent or request deletion (subject to legal exceptions)
  • Object to marketing communications

7. Cookies and Tracking

We use cookies to:

  • Enhance website functionality
  • Analyze traffic and improve services
  • Remember your preferences

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors.

9. Chat Disclaimer

By chatting with us, whether on WhatsApp or through our website, you acknowledge and agree to the following:

  • ✅ You grant us permission to review your existing or past tour services during the chat so we can offer you the best recommendations and value.
  • ❌ Refusing to chat will not affect your current bookings or access to services.
  • 🔒 We will only request sensitive personal information (e.g., ID details, payment confirmation) when absolutely necessary, and we will do so through a secure and encrypted process.
  • 🛡️ It is your right to control what you share, and it is our duty to protect your information at all times.

10. Updates to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with the updated date.

For any privacy-related queries, contact us via the ‘Contact Us’ menu.